Guide

Freezes, lags and low FPS

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Information about the problem

The problem appears as follows: the game runs unstable, low frame rate, freezes, lags, torn picture and other problems that do not allow playing comfortably.

There are many reasons for the occurrence of this problem, here are the most common ones:

• The game settings are not suitable for the device characteristics;
• The game lacks system resources of the device for stable work;
• Various viruses are present in the operating system;
• The cooling system of the device is polluted or defective;
• Drivers for the device components are incorrectly installed;
• Operating system components are corrupted or an assembly is installed;
• The operating system has been installed with the incorrect system type (32-bit (x86)/64-bit (x64));
• The disc on which the game is installed is corrupted to varying degrees;
• Numerous processes are running on the device.

Below are the possible solutions to this problem. Please follow them step by step.

Set the minimum settings in the game

If you can at least run the game up to the main menu, open the settings by clicking on the gear icon in the top right corner and set all graphical settings to the very minimum.

Clean the device from dirt and dust inside

Perform a complete maintenance of your device by cleaning it of dust and dirt. Besides removing dirt, be sure to replace the thermal paste on the processor and graphics chip of the graphics card.

Updating graphics card drivers

Correctly update the drivers on your graphics card. List of guides:

• NVIDIA drivers update;
• AMD drivers update;
• Intel drivers update.

Updating drivers for all components

Go to the official website of your motherboard, if you have a computer, or to the official website of your laptop. Open the drivers section, download and install the latest drivers for all components of your device, or use the official application to automatically update all drivers for your device. Guide and useful links:

• Identifying the motherboard;
• ASUS Armoury Crate app;
• MSI Centre app;
• GIGABYTE Control Center app;
• ASRock Live Update & App Shop app;
• Acer Care Center app;
• Lenovo System Update app;
• HP Support Assistant app.

Checking the integrity of game files

Check the integrity of the game files using a special function. List of guides:

• Game files check in EXBO;
• Game files check on Steam;
• Game files check in VK Play;
• Game files check in 4Game.

Disabling automatically launched applications

Disable all applications that are in automatic startup. Guide:

• Disabling application startup.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Operating system diagnostics and repair

Check and repair the components of the Windows operating system. Guide:

• Windows integrity check.

Diagnosis of disc devices

Check the condition of the disc devices. Replace the device if it is corrupted. Guide:

• Diagnosis of disc devices.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Setting the paging file size

Set the recommended paging file size in the operating system. Guide:

• Setting the paging file.

Disabling visual effects

Disable all visual effects of the Windows operating system. Guide:

• Disabling visual effects.

Operating system update

Install all the latest updates of the Windows operating system. Guide:

• Windows system update.

Operating system reinstallation

Completely reinstall the Windows operating system. List of guides:

• Windows 11 system installation;
• Windows 10 system installation.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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Other guides

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• Application terminated;
• Driver is no longer responding;
• Problems with game textures;
• High ping in the STALCRAFT: X game;
• All RAM is not available;
• EXBO installer does not start;
• Device shutdown in game;
• Incorrect time at STALCRAFT: X auction;
• No fonts in the EXBO Launcher;
• Java virtual machine error;
• Cannot run the game error;
• Low game download speed;
• Weird mouse cursor behaviour;
• Failed to write the game file;
• Read timed out error;
• Socket exception game error;
• Java heap space error;
• Additional keys do not work;
• Authorisation error in the game;
• Error at hooking API;
• Incorrect authentication code;
• Sound problems in the game;
• Microphone problems in the game.