Guide

Socket exception game error

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Information about the problem

The problem appears as follows: the error “Connection lost: Socket exception” appears during gameplay. As a rule, the error appears abruptly and does not depend on events in the game.

There are many reasons for the occurrence of this problem, here are the most common ones:

• Various viruses affecting the network are present on the operating system;
• There are antivirus applications on the device that are affecting the network;
• The router has a large amount of cache that needs to be cleared;
• A connection drops out due to a failure in your network hardware;
• A connection drops due to a problem with your ISP;
• Connection drops due to technical work on the part of your ISP;
• Connection drops due to problems or work with the game servers.

Below are the possible solutions to this problem. Please follow them step by step.

Checking news about technical works and failures

Check out the latest game news. It is possible that right now there are maintenance works or failures with the game's servers. Links to official resources:

• Official website of the STALCRAFT: X game;
• STALCRAFT: X game server in Discord;
• STALCRAFT: X channel on Telegram;
• STALCRAFT: X channel on YouTube;
• STALCRAFT: X Twitch channel;
• STALCRAFT: X game page in X;
• STALCRAFT: X community on Facebook;
• STALCRAFT: X game Steam page;
• STALCRAFT: X game page on Reddit.

Rebooting the network router

Unplug the router from the power supply for about 5–10 seconds. After that, plug it in again.

Disabling all VPNs and Proxy

Disable all VPN and Proxy so that nothing interferes with your internet connection.

Clearing the operating system DNS cache

Clear the DNS cache of the operating system using the command prompt. Guide:

• Clearing the DNS cache on Windows.

Changing the DNS server in the operating system

Change the default DNS server in the operating system settings. Guide:

• Changing the DNS server on Windows.

Resetting the operating system network settings

Reset the network settings in the operating system. Be careful with this. Guide:

• Reset network settings on Windows.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Contacting your ISP or using VPN

Contact the ISP support service and check if there are any network problems or blocks. Afterwards, get the necessary recommendations and follow them to solve the problem. In case the solution of the issues or removal of the blocks will be prolonged, use VPN. List of guides:

• Configuring the Windscribe service;
• Configuring the Proton VPN service;
• Configuring the Cloudflare service;
• Configuring the Planet VPN service.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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