Guide

Additional keys do not work

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Information about the problem

The problem appears as follows: the additional keyboard keys do not work when the game is running. They do not work both in the game itself and in the operating system, even if the game is minimised.

There are many reasons for the occurrence of this problem, here are the most common ones:

• Keyboard firmware is corrupted or needs to be updated to fix;
• Game files that affect the operation of additional keys are corrupted;
• Various viruses affecting the keyboard are present in the operating system;
• Applications affecting the keyboard are present in the operating system;
• Critical operating system updates and patches are missing;
• Operating system components are corrupted or an assembly is installed;
• Game protection conflicts with additional keys (cannot be fixed personally).

Below are the possible solutions to this problem. Please follow them step by step.

Firmware update for the keyboard

Update the firmware on the keyboard. This is usually done using an app or the firmware itself.

Checking the integrity of game files

Check the integrity of the game files using a special function. List of guides:

• Game files check in EXBO;
• Game files check on Steam;
• Game files check in VK Play;
• Game files check in 4Game.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Operating system diagnostics and repair

Check and repair the components of the Windows operating system. Guide:

• Windows integrity check.

Operating system update

Install all the latest updates of the Windows operating system. Guide:

• Windows system update.

Operating system reinstallation

Completely reinstall the Windows operating system. List of guides:

• Windows 11 system installation;
• Windows 10 system installation.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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