Guide

Sound problems in the game

---

Information about the problem

The problem appears as follows: the sound in the game is absent or is transmitted with distortions.

There are many reasons for the occurrence of this problem, here are the most common ones:

• There is a problem with the sound driver that needs to be reinstalled;
• The operating system is using the wrong sound output device;
• Applications for automatic driver updates were used;
• Some game files are corrupted, causing sound problems;
• Unwanted applications affecting the sound are present in the operating system;
• Various viruses affecting the sound are present in the operating system;
• Critical operating system updates and patches are missing;
• Operating system components are corrupted or an assembly is installed.

Below are the possible solutions to this problem. Please follow them step by step.

Updating the sound card drivers

Go to the official website of your motherboard, if you have a computer, or to the official website of your laptop. Open the drivers section, download and install the latest drivers for your sound card, or use the official application to automatically update all drivers for your device. Guide and useful links:

• Identifying the motherboard;
• ASUS Armoury Crate app;
• MSI Centre app;
• GIGABYTE Control Center app;
• ASRock Live Update & App Shop app;
• Acer Care Center app;
• Lenovo System Update app;
• HP Support Assistant app.

Checking the audio output device

Open the sound settings and check if the correct sound output device is being used.

Checking the integrity of game files

Check the integrity of the game files using a special function. List of guides:

• Game files check in EXBO;
• Game files check on Steam;
• Game files check in VK Play;
• Game files check in 4Game.

Operating system diagnostics and repair

Check and repair the components of the Windows operating system. Guide:

• Windows integrity check.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Operating system update

Install all the latest updates of the Windows operating system. Guide:

• Windows system update.

Operating system reinstallation

Completely reinstall the Windows operating system. List of guides:

• Windows 11 system installation;
• Windows 10 system installation.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

---

Other guides

• Blue screen of death appears;
• Application terminated;
• Driver is no longer responding;
• Problems with game textures;
• High ping in the STALCRAFT game;
• All RAM is not available;
• EXBO installer does not start;
• Freezes, lags and low FPS;
• Device shutdown in game;
• Incorrect time at STALCRAFT auction;
• No fonts in the EXBO Launcher;
• Java virtual machine error;
• Cannot run the game error;
• Low game download speed;
• Weird mouse cursor behaviour;
• Failed to write the game file;
• Read timed out error;
• Socket exception game error;
• Java heap space error;
• Additional keys do not work;
• Authorisation error in the game;
• Error at hooking API;
• Incorrect authentication code;
• Microphone problems in the game.