Guide

Java heap space error

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Information about the problem

The problem appears as follows: the error “java.lang.OutOfMemoryError: Java heap space” appears when launching the EXBO launcher installer. As a rule, the error looks as follows:

There are many reasons for the occurrence of this problem, here are the most common ones:

• Various viruses are present on the operating system that interfere with installation;
• There are antivirus applications on the device that interfere with installation;
• There are unwanted applications on the device that interfere with installation;
• The router has a large amount of cache that needs to be cleared;
• The disc on which the Launcher installs is full, encrypted, or corrupted;
• For some reason, there are restrictions on downloading the game from your ISP.

Below are the possible solutions to this problem. Please follow them step by step.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Rebooting the network router

Unplug the router from the power supply for about 5–10 seconds. After that, plug it in again.

Diagnosis of disc devices

Check the condition of the disc devices. Replace the device if it is corrupted. Guide:

• Diagnosis of disc devices.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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Other guides

• Blue screen of death appears;
• Application terminated;
• Driver is no longer responding;
• Problems with game textures;
• High ping in the STALCRAFT game;
• All RAM is not available;
• EXBO installer does not start;
• Freezes, lags and low FPS;
• Device shutdown in game;
• Incorrect time at STALCRAFT auction;
• No fonts in the EXBO Launcher;
• Java virtual machine error;
• Cannot run the game error;
• Low game download speed;
• Weird mouse cursor behaviour;
• Failed to write the game file;
• Read timed out error;
• Socket exception game error;
• Additional keys do not work;
• Authorisation error in the game;
• Error at hooking API;
• Incorrect authentication code;
• Sound problems in the game;
• Microphone problems in the game.