Guide

Authorisation error in the game

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Information about the problem

The problem appears as follows: when logging into the game, the following message appears: “Authorisation error. Please relog in the game”. It is impossible to enter the game. As a rule, it looks as follows:

There are many reasons for the occurrence of this problem, here are the most common ones:

• The router has a large amount of cache that needs to be cleared
• Viruses are present in the operating system and are blocking the connection
• There are active antivirus applications in the operating system
• Unwanted applications are present in the operating system
• A VPN or Proxy is in use that blocks connection to the server
• For some reason, there are restrictions on connection to the game from the ISP

Below are the possible solutions to this problem. Please follow them step by step.

Re-authorisation in the account

Close the STALCRAFT: X: X game and re-authorise with your platform account.

Installing the correct version of the EXBO Launcher

Uninstall the current version of the EXBO Launcher and install a new one appropriate for your region.

Rebooting the network router

Unplug the router from the power supply for about 5–10 seconds. After that, plug it in again.

Disabling all VPNs and Proxy

Disable all VPN and Proxy so that nothing interferes with your internet connection.

Clearing the operating system DNS cache

Clear the DNS cache of the operating system using the command prompt. Guide:

• Clearing the DNS cache on Windows.

Changing the DNS server in the operating system

Change the default DNS server in the operating system settings. Guide:

• Changing the DNS server on Windows.

Resetting the operating system network settings

Reset the network settings in the operating system. Be careful with this. Guide:

• Reset network settings on Windows.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Contacting your ISP or using VPN

Contact the ISP support service and check if there are any network problems or blocks. Afterwards, get the necessary recommendations and follow them to solve the problem. In case the solution of the issues or removal of the blocks will be prolonged, use VPN. List of guides:

• Configuring the Windscribe service;
• Configuring the Proton VPN service;
• Configuring the Cloudflare service;
• Configuring the Planet VPN service.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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Other guides

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• Application terminated;
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• High ping in the STALCRAFT: X: X game;
• All RAM is not available;
• EXBO installer does not start;
• Freezes, lags and low FPS;
• Device shutdown in game;
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• No fonts in the EXBO Launcher;
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• Cannot run the game error;
• Low game download speed;
• Weird mouse cursor behaviour;
• Failed to write the game file;
• Read timed out error;
• Socket exception game error;
• Java heap space error;
• Additional keys do not work;
• Error at hooking API;
• Incorrect authentication code;
• Sound problems in the game;
• Microphone problems in the game.