Guide

Microphone problems in the game

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Information about the problem

The problem appears as follows: the microphone in the game does not work everywhere or in some chats, or transmits sound with interference and distortion. At the same time, it works in other applications and games.

There are many reasons for the occurrence of this problem, here are the most common ones:

• There is a problem with the sound driver that needs to be reinstalled;
• The operating system is using the wrong sound recording device;
• Applications for automatic driver updates were used;
• Some game files are corrupted, which causes problems with the microphone;
• Applications affecting the microphone are present in the operating system;
• Various viruses affecting the microphone are present in the operating system;
• Critical operating system updates and patches are missing;
• Operating system components are corrupted or an assembly is installed.

Below are the possible solutions to this problem. Please follow them step by step.

Updating the sound card drivers

Go to the official website of your motherboard, if you have a computer, or to the official website of your laptop. Open the drivers section, download and install the latest drivers for your sound card, or use the official application to automatically update all drivers for your device. Guide and useful links:

• Identifying the motherboard;
• ASUS Armoury Crate app;
• MSI Centre app;
• GIGABYTE Control Center app;
• ASRock Live Update & App Shop app;
• Acer Care Center app;
• Lenovo System Update app;
• HP Support Assistant app.

Checking the audio recording device

Open the audio settings and check that the correct audio recording device is being used.

Checking the integrity of game files

Check the integrity of the game files using a special function. List of guides:

• Game files check in EXBO;
• Game files check on Steam;
• Game files check in VK Play;
• Game files check in 4Game.

Operating system diagnostics and repair

Check and repair the components of the Windows operating system. Guide:

• Windows integrity check.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Operating system update

Install all the latest updates of the Windows operating system. Guide:

• Windows system update.

Operating system reinstallation

Completely reinstall the Windows operating system. List of guides:

• Windows 11 system installation;
• Windows 10 system installation.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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