Guide
Содержание
Information about the problem
The problem appears as follows: the game closes completely, and an error related to graphics drivers appears in the tray of the operating system. As a rule, this issue occurs among users with devices on the Windows 7, Windows 8 and Windows 8.1 operating systems.
There are many reasons for the occurrence of this problem, here are the most common ones:
- Incorrect drivers for the graphics card are installed;
- Important operating system updates are missing;
- The operating system is corrupted or deliberately cut down;
- There is a virus in the operating system affecting the driver;
- Compatibility mode is enabled for a game application;
- The device components are unable to process the game;
- An operating system older than Windows 10 is installed on the device.
Below are the possible solutions to this problem. Please follow them step by step.
Setting the minimum graphics settings in the game
If you can at least run the game up to the main menu, open the settings by clicking on the gear icon in the top right corner and set all graphical settings to the very minimum.
Updating graphics card drivers
Correctly update the drivers on your graphics card. List of guides:
Checking the operating system for viruses
Check your Windows goperatin system for viruses. List of guides:
Operating system diagnostics and repair
Check and repair the components of the Windows operating system. Guide:
Disabling visual effects
Disable all visual effects of the Windows operating system. Guide:
Operating system update
Install all the latest updates of the Windows operating system. Guide:
Operating system reinstallation
Completely reinstall the Windows operating system. List of guides:
What to do if the problem persists?
If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:
While creating the ticket, please specify which methods have been done previously.
Other guides
- Blue screen of death appears;
- Application terminated;
- Problems with game textures;
- High ping in the STALCRAFT game;
- All RAM is not available;
- EXBO installer does not start;
- Freezes, lags and low FPS;
- Device shutdown in game;
- Incorrect time at STALCRAFT auction;
- No fonts in the EXBO Launcher;
- Java virtual machine error;
- Cannot run the game error;
- Low game download speed;
- Weird mouse cursor behaviour;
- Failed to write the game file;
- Read timed out error;
- Socket exception game error;
- Java heap space error;
- Additional keys do not work;
- Authorisation error in the game;
- Error at hooking API;
- Incorrect authentication code;
- Sound problems in the game;
- Microphone problems in the game.