Guide
Содержание
- Information about the problem
- Set the minimum settings in the game
- Verifying the integrity of game files
- Updating graphics card drivers
- Disabling automatically launched applications
- Checking the operating system for viruses
- Operating system diagnostics and repair
- Uninstall antivirus and unwanted applications
- Setting the paging file size
- Disabling visual effects
- Operating system update
- Operating system reinstallation
- What to do if the problem persists?
- Other guides
Information about the problem
The problem appears as follows: the game freezes, when trying to interact with it, the window turns white and an error appears with the approximate text “Application terminated”.
There are many reasons for the occurrence of this problem, here are the common ones:
- The game settings are not suitable for the device characteristics;
- The game has insufficient system resources of the device for stable operation;
- Some files of the game affecting its operation are corrupted or deleted;
- The drivers for the device components are not installed correctly;
- Applications for automatic driver updates were used;
- Operating system components are corrupted or an assembly has been installed;
- The operating system has been installed with the incorrect system type (32-bit (x86)/64-bit (x64)).
Below are the possible solutions to this problem. Please follow them step by step.
Set the minimum settings in the game
If you can at least run the game up to the main menu, open the settings by clicking on the gear icon in the top right corner and set all graphical settings to the very minimum.
Checking the integrity of game files
Check the integrity of the game files using a special function. List of guides:
- Game files check in EXBO;
- Game files check on Steam;
- Game files check in VK Play;
- Game files check in 4Game.
Updating graphics card drivers
Correctly update the drivers on your graphics card. List of guides:
Disabling automatically launched applications
Disable all applications that are in automatic startup. Guide:
Checking the operating system for viruses
Check your Windows operating system for viruses. List of guides:
Operating system diagnostics and repair
Check and repair the components of the Windows operating system. Guide:
Uninstall antivirus and unwanted applications
Uninstall all antivirus and unwanted apps from your device. Guide list:
Setting the paging file size
Set the recommended paging file size in the operating system. Guide:
Disabling visual effects
Disable all visual effects of the Windows operating system. Guide:
Operating system update
Install all the latest updates of the Windows operating system. Guide:
Operating system reinstallation
Completely reinstall the Windows operating system. List of guides:
What to do if the problem persists?
If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:
While creating the ticket, please specify which methods have been done previously.
Other guides
- Blue screen of death appears;
- Driver is no longer responding;
- Problems with game textures;
- High ping in the STALCRAFT game;
- All RAM is not available;
- EXBO installer does not start;
- Freezes, lags and low FPS;
- Device shutdown in game;
- Incorrect time at STALCRAFT auction;
- No fonts in the EXBO Launcher;
- Java virtual machine error;
- Cannot run the game error;
- Low game download speed;
- Weird mouse cursor behaviour;
- Failed to write the game file;
- Read timed out error;
- Socket exception game error;
- Java heap space error;
- Additional keys do not work;
- Authorisation error in the game;
- Error at hooking API;
- Incorrect authentication code;
- Sound problems in the game;
- Microphone problems in the game.