Guide

Read timed out error

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Information about the problem

The problem appears as follows: the error “Read timed out” appears when starting the installer.

There are many reasons for the occurrence of this problem, here are the most common ones:

• Various viruses are present on the operating system that interfere with installation;
• There are antivirus applications on the device that interfere with installation;
• There are unwanted applications on the device that interfere with installation;
• The router has a large amount of cache that needs to be cleared;
• For some reason, there are restrictions on downloading the game from your ISP.

Below are the possible solutions to this problem. Please follow them step by step.

Uninstall antivirus and unwanted applications

Uninstall all antivirus and unwanted apps from your device. List of guides:

• Uninstalling applications on the system;
• List of unwanted programmes.

Checking the operating system for viruses

Check your Windows operating system for viruses. List of guides:

• Kaspersky system scan;
• Malwarebytes system scan.

Rebooting the network router

Unplug the router from the power supply for about 5–10 seconds. After that, plug it in again.

Disabling all VPNs and Proxy

Disable all VPN and Proxy so that nothing interferes with your internet connection.

Clearing the operating system DNS cache

Clear the DNS cache of the operating system using the command prompt. Guide:

• Clearing the DNS cache on Windows.

Changing the DNS server in the operating system

Change the default DNS server in the operating system settings. Guide:

• Changing the DNS server on Windows.

Resetting the operating system network settings

Reset the network settings in the operating system. Be careful with this. Guide:

• Reset network settings on Windows.

Contacting your ISP or using VPN

Contact the ISP support service and check if there are any network problems or blocks. Afterwards, get the necessary recommendations and follow them to solve the problem. In case the solution of the issues or removal of the blocks will be prolonged, use VPN. List of guides:

• Configuring the Windscribe service;
• Configuring the Proton VPN service;
• Configuring the Cloudflare service;
• Configuring the Planet VPN service.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre.

While creating the ticket, please specify which methods have been done previously.

 

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Other guides

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• Cannot run the game error;
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• Weird mouse cursor behaviour;
• Failed to write the game file;
• Socket exception game error;
• Java heap space error;
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• Authorisation error in the game;
• Error at hooking API;
• Incorrect authentication code;
• Sound problems in the game;
• Microphone problems in the game.