High ping in the STALCRAFT game

Useful terms for understanding

Ping is the time it takes for data to travel from your computer to the server (or another player's computer) and then back to your computer. This parameter is sometimes also referred to as the signal delay between your computer and the server. Ping is measured in milliseconds (ms).

Packet delay is a slightly different but similar network delay caused by the features of our network protocol. Nominally, its value can be used to determine the ping value, but you will have to remove a significant number of points from this value.

Internet backbones are the main transmission backbones between huge, strategically connected networks and major routers on the Internet. These backbones are controlled by commercial, government, academic and other centres, traffic exchange points and network access points that exchange Internet traffic between countries and continents. Internet service providers participate in the exchange of Internet backbone traffic through negotiated network interconnection agreements, mainly peering.

Causes of high ping in the game

There are many reasons for the occurrence of this problem, here are the most common ones:

• Use of the internet, unintended for online gaming;
• Devices using a lot of traffic are connected;
• Programs that use a lot of traffic are running;
• Incorrect or outdated network card driver;
• Large amount of cache in modem or router;
• Technical failure of the router or old firmware.

Possible ways to resolve the issue

The following can be done to reduce ping and optimise gameplay:

• Connect the device directly with a cable;
• Disable VPN or Proxy if they are enabled;
• Disable “peer-to-peer” downloading in the launcher settings;
• Shut down unnecessary tasks using Task Manager;
• Check if any updates are installing;
• Disconnect extra devices from the network;
• Reboot the router by unplugging it for 5 seconds;
• Scan the operating system with an antivirus;
• Clear the DNS cache in the operating system;
• Diagnose networks in the router's settings;
• Update your router firmware to the latest version;
• Contact your ISP and see if there is a problem with the network.

It is recommended to perform the above methods consistently, step by step.

What to do if the problem persists?

If you are unable to solve the problem on your own, please try to contact our support team. We currently have the following support service departments:

• Support Centre;

While creating the ticket, please specify which methods have been done previously.

Other guides

• Blue screen of death appears;
• Application terminated;
• Driver is no longer responding;
• Problems with game textures;
• All RAM is not available;
• EXBO installer does not start;
• Freezes, lags and low FPS;
• Device shutdown in game;
• Incorrect time at STALCRAFT auction;
• No fonts in the EXBO Launcher;
• Java virtual machine error;
• Cannot run the game error;
• Low game download speed;
• Weird mouse cursor behaviour;
• Failed to write the game file;
• Read timed out error;
• Socket exception game error;
• Java heap space error;
• Additional keys do not work;
• Authorisation error in the game;
• Error at hooking API;
• Incorrect authentication code;
• Sound problems in the game;
• Microphone problems in the game.