EXBO account was hacked

What should I do if my EXBO account is hacked?

If you suspect that your EXBO account has been compromised, change your password as soon as possible and activate two-factor authentication. Also do the same for the email that is linked to your EXBO account. The most secure method of two-factor authentication is the Google Authenticator mobile application.

Next, make sure that your email settings do not set forwarding of messages to third-party mailboxes of intruders. All redirects should be deleted.

Also check the filter settings, and end authorisation sessions on both accounts.

What should I do if I not have access to my email?

1. Check the operating system using the Malwarebytes application.
2. Create a new EXBO account and log in to the support centre.
3. Using your new EXBO account, submit a ticket to our support team.
4. Attach to the ticket a description of the situation that led to the email being lost.

Attention! The EXBO account must be new, as it is used for the recovery procedure. A new EXBO account is considered to be one that has been created within 72 hours.

Steam, VK Play, 4game accounts are not eligible for the recovery procedure.

What to do after successful restoration of access?

After a successful recovery, the following steps should be performed:

1. Follow all the recommendations in the EXBO account security guide.
2. Enable all possible security on the new email you've specified.
3. Contact your email service support to restore your previous email.

Other guides

• Transfer of balance between regions;
• Game character was deleted;
• Game character stolen;
• E-mail access lost;
• Mobile authenticator lost;
• Referral bonuses were not issued;
• Removing a problematic module;
• Subdivision tag change;
• Changing the region of the STALCRAFT: X;
• Transfer of battle pass;
• Change of subdivision name.