Game character stolen

Information on the status of a stolen character

On 01.09.2022 the possibility to transfer characters was completely removed from the STALCRAFT: X game.

A character is only considered stolen if it was transferred by an intruder.

The reason for submitting a request for the return of a stolen character is not:

• Loss of character due to account data sharing;
• Personally transferred character to another account;
• Selling or transferring a game character to another person.

What should I do if an intruder has stolen a character?

We can return a stolen character to the EXBO account from which it was stolen.

In order to do this, you will need to do the following steps:

1. Check the operating system using the Malwarebytes application.
2. Follow all the recommendations in the EXBO account security guide.
3. Send a ticket to our support team and attach the filled form to it.

Form to return a stolen character

1. Login of EXBO account from which character was stolen:
2. Name of character to be returned:
3. Circumstances under which character was stolen:

Attention! You should create a ticket from the account where the character was stolen.

Other guides

• Transfer of balance between regions;
• Game character was deleted;
• E-mail access lost;
• EXBO account was hacked;
• Mobile authenticator lost;
• Referral bonuses were not issued;
• Removing a problematic module;
• Subdivision tag change;
• Changing the region of the STALCRAFT: X;
• Transfer of battle pass;
• Change of subdivision name.