exbo
Updated 08.09.2024 02:29
Guide

Referral bonuses were not issued

Table of Contents


What to do if referral bonuses have not been issued?

Bonuses on the referral program are issued immediately after you complete the tutorial.

If you haven't received them for some reason, we can investigate the situation.

In order to do this, you will need to perform the following steps:

  1. Change the password on the account to a more complex one and end all authorisation sessions.
  2. Enable two-factor authentication by application, depending on the platform.
  3. Send a ticket to our support team and attach the filled form to it.


What to do if no interest for a referral was received?

Interest on the referral programme is credited within an hour after funding.

If you have not received it, we can try to investigate the situation.

In order to do this, you will need to perform the following steps:

  1. Change the password on the account to a more complex one and end all authorisation sessions.
  2. Enable two-factor authentication by application, depending on the platform.
  3. Send a ticket to our support team and attach the filled form to it.


Form for proceedings with items

  1. Your EXBO account login:
  2. Name of character where the problem occurred:
  3. Referral link that was used:
  4. What browser was used for registration:
  5. Whether this account is not the first account (Yes/No):

Attention! You should create a ticket from the account where the problem occurred.


Form for proceedings with interest

  1. Login of the account, the referral link of which was provided to another player:
  2. Login of the EXBO account that was registered under this referral link:
  3. Date of registration of the EXBO account, which was created using this referral link:

Attention! You should create a ticket from the account where the problem occurred.

 

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