Game character was deleted

What should I do if I deleted a character?

We can restore a deleted character if necessary.

In order to do this, you will need to perform the following steps:

1. Change the password on the account to a more complex one and end all authorisation sessions.
2. Enable two-factor authentication by application, depending on the platform.
3. Send a ticket to our support team and attach the filled form to it.

An intruder deleted the character.

In this situation, we can restore the deleted character too.

In order to do this, you will need to do the following steps:

1. Check the operating system using the Malwarebytes application.
2. Change the password on the account to a more complex one and end all authorisation sessions.
3. Enable two-factor authentication by application, depending on the platform.
4. Protect your email by connecting all available security components on it.
5. Send a ticket to our support team and attach the filled form to it.

Form to restore a deleted character

1. Name of deleted character:
2. Platform you are playing on: 
3. Region of game a character was in:
4. Circumstances under which character was deleted:

Attention! You should create a ticket from the account where the character was deleted.

We remind you that our game is located on the following platforms: EXBO, Steam, VK Play, 4game.

Also, our game is available on the following regions: Russia, Europe, North America, Southeast Asia.

Other guides

• Transfer of balance between regions;
• Game character stolen;
• E-mail access lost;
• EXBO account was hacked;
• Mobile authenticator lost;
• Referral bonuses were not issued;
• Removing a problematic module;
• Subdivision tag change;
• Changing the region of the STALCRAFT: X;
• Transfer of battle pass;
• Change of subdivision name.