Removing a problematic module

What to do if I have irremovable module?

Earlier, we had modules in our game that you could not remove on your own.

We can irrevocably remove the module from your weapon if necessary.

In order to do this, you will need to perform the following steps:

1. Change the password on the account to a more complex one and end all authorisation sessions.
2. Enable two-factor authentication by application, depending on the platform.
3. Send a ticket to our support team and attach the filled form to it.

Form for removing a problematic module

1. Login of EXBO account where character with the module is located:
2. Name of character where the weapon with the module is located:
3. Full name of the weapon on which the module is located:
4. Full name of the module with which the problem occurred:
5. Under what circumstances this module was obtained:

Attention! You should create a ticket from the account where the problem occurred.

Other guides

• Transfer of balance between regions;
• Game character was deleted;
• Game character stolen;
• E-mail access lost;
• EXBO account was hacked;
• Mobile authenticator lost;
• Referral bonuses were not issued;
• Subdivision tag change;
• Changing the region of the STALCRAFT: X;
• Transfer of battle pass;
• Change of subdivision name.