Transfer of balance between regions

Transfer of balance and how it works

A balance transfer is a procedure where you can transfer your balance from one region to another if you originally topped up in a different region than where you originally intended.

This type of request works exclusively within the same account and last payment.

If a player topped up in the wrong region, they have 72 hours to submit a request.

It is not possible to transfer a balance from one account to another.

Sending a request for balance transfer

Balance transfer request is made by sending a ticket to our support team.

The following filled-in form should be attached to the ticket:

1. Name of character where the balance was topped up:
2. Platform you are playing on: 
3. Region where you topped up balance:
4. Region where you wanted to top up balance:
5. File or screenshot of the e-cheque:

Attention! You should create a ticket from the account where the problem occurred.

We remind you that our game is located on the following platforms: EXBO, Steam, VK Play, 4game.

Also, our game is available on the following regions: Russia, Europe, North America, Southeast Asia.

Other guides

• Game character was deleted;
• Game character stolen;
• E-mail access lost;
• EXBO account was hacked;
• Mobile authenticator lost;
• Referral bonuses were not issued;
• Removing a problematic module;
• Subdivision tag change;
• Changing the region of the STALCRAFT: X;
• Transfer of battle pass;
• Change of subdivision name.