Mobile authenticator lost

What should I do if my authenticator is lost?

We can switch two-factor authentication on your EXBO account.

In order to do this, you will need to perform the following steps:

  1. Create a new EXBO account and log in to the support centre.
  2. Using your new EXBO account, submit a ticket to our support team.
  3. Attach to the ticket a description of the situation that led to the authenticator being lost.

Attention! The EXBO account must be new, as it is used for the recovery procedure. A new EXBO account is considered to be one that has been created within 72 hours.

Steam, VK Play, 4game accounts are not eligible for the recovery procedure.

Once complete, two-factor authentication will be connected via email.

What to do after a successful switch of protection?

After successful switching, the following steps should be performed:

  1. Follow all the recommendations in the EXBO account security guide.
  2. Re-enable two-factor authentication via the mobile app.


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