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Updated 15.05.2024 08:01
Guide

Error when topping up in Tinkoff

Error when topping up via Tinkoff 

Some users may encounter errors when topping up the balance in the STALCRAFT game using the Tinkoff payment system. This guide will list possible errors and provide some ways to solve them.

The guide was created on the basis of the Tinkoff payment system guide: Tinkoff guide.


Errors when topping up via Tinkoff

  • Error “76” — foreign card transaction is unavailable. Use a card of a Russian bank;
  • Error “78” — payment to a foreign card is unavailable. Use a card of a Russian bank;
  • Error “99” — bank that issued the card has rejected the transaction. Use another card;
  • Error “101” — 3DS identification failed. Check if the entered data is correct;
  • Error “191” — incorrect status of the agreement. Contact the bank support service;
  • Error “604” — payment failed. Contact the bank support service;
  • Error “619” — required sender's data is missing. Contact the bank support service;
  • Error “620” — incorrect amount, it cannot be equal to “0”. Correct this value;
  • Error “623” — payment for this order has already been made. Update the page;
  • Error “632” — transaction amount limit has been exceeded. Remove the limits from the bank card or try again in 24 hours. If it does not help, contact the bank support service;
  • Error “633” — limit of foreign card transfers has been exceeded. Remove restrictions from the card or try again in 24 hours. If it does not help, contact the bank support service;
  • Error “634” — limit of transfers by card number has been exceeded. Remove restrictions from the card or try again in 24 hours. If it does not help, contact the bank support service;
  • Error “637” — required recipient or sender data is missing for payment to a foreign card. Check if the data you have entered is filled in correctly;
  • Error “642” — incorrectly entered card number. Correct the incorrect card number;
  • Error “648” — failed to top up the card. Contact the bank support service;
  • Error “650” — failed to top up the card. Try again in 24 hours;
  • Error “651” — payment failed. Contact the bank support service;
  • Error “703” — failed to top up the card. Try again in 24 hours;
  • Error “1005” — payment rejected by the bank. Contact the bank support service;
  • Error “1006” — incorrect card data entered. Correct it to continue
  • Error “1012” — card is not supported by the payment system. Use another card;
  • Error “1013” — transaction rejected due to an error. Try again in 24 hours;
  • Error “1014” — incorrect card data entered. Correct it to continue;
  • Error “1015” — incorrectly entered card number. Correct the incorrect card number;
  • Error “1017” — try again or contact the bank support service;
  • Error “1030” — transaction rejected due to an error. Try again in 24 hours;
  • Error “1033” — incorrect card data entered. Correct it to continue;
  • Error “1034” — bank that issued the card rejected the transaction. Use another card;
  • Error “1039” — account linked to the card was not found. Check the entered data;
  • Error “1041” — bank that issued the card rejected the transaction. Use another card;
  • Error “1043” — bank that issued the card rejected the transaction. Use another card;
  • Error “1051” — insufficient funds on the bank card. Top up the card balance;
  • Error “1054” — incorrectly entered card data. Correct it to continue;
  • Error “1057” — bank that issued the card has rejected the transaction. Use another card;
  • Error “1058” — operation being performed is prohibited for this card. Use another card;
  • Error “1065” — bank that issued the card has rejected the transaction. Use another card;
  • Error “1076” — operation was rejected due to an error. Try again in a few minutes;
  • Error “1078” — this type of transaction is not supported by the card. Use another card;
  • Error “1082” —  incorrectly entered card data. Correct it to continue;
  • Error “1089” — bank that issued the card has rejected the transaction. Use another card;
  • Error “1091” — bank that issued the card has rejected the transaction. Use another card;
  • Error “1093” — suspicion of fraud. Contact the bank support service;
  • Error “1094” — payment system error. Contact the bank support service;
  • Error “1096” — payment system error. Try again in a few minutes;
  • Error “1502” — insufficient funds on the corporate account. Top up the card account;
  • Error “1503” — incorrect account status. Contact the bank support service;
  • Error “9999” — internal system error. Contact the bank support service.


The above methods did not work for me

If you cannot solve the problem independently, please try to contact the support team of the Tinkoff payment system for a solution of the problem or further instructions.

If the issue cannot be solved with the payment system support service, try to contact the support service of the bank you are using. You can find their contacts on the website or in the app.

If none of the support services have been able to help you with this issue, please try contacting our support centre. We may be able to give you some instructions.

Attention! You should submit a ticket from the account where the problem occurred.

 

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