Error when topping up in Xsolla

Error when topping up via Xsolla

Some users may encounter errors when topping up the balance in the STALCRAFT game using the Xsolla payment system. This guide will list possible errors and provide some ways to solve them.

The guide was created on the basis of the Xsolla payment system guide: Xsolla guide.

Errors when topping up via Xsolla

• Error “1002” — payment amount is too large to complete the transaction. Try again with a smaller amount;
• Error “1019” — mobile operator does not support this service. Change the payment method;
• Error “1049” — payment rejected by Xsolla payment system. Contact Xsolla support;
• Error “1092” — payment rejected by Xsolla payment system. Contact Xsolla support;
• Error “1058” — payment rejected by the bank for security reasons. Contact the bank support;
• Error “2001” — specified payment method is temporarily unavailable. Change the payment method;
• Error “2002” — specified payment method is temporarily unavailable. Change the payment method;
• Error “2009” — limit on the number of payment attempts has been exceeded;
• Error “3017” — limit on the number of payment attempts has been exceeded;
• Error “2048” — Xsolla payment system was unable to process this payment;
• Error “2007” — user details are incorrect. Check if the data is correct;
• Error “3030” — specified payment method is not available in this region. Change it;
• Error “3032” — payment is not possible at the moment. Try again in a while.

The above methods did not work for me

If you cannot solve the problem independently, please try to contact the support team of the Xsolla payment system for a solution of the problem or further instructions.

If the issue cannot be solved with the payment system support service, try to contact the support service of the bank you are using. You can find their contacts on the website or in the app.

If none of the support services have been able to help you with this issue, please try contacting our support centre. We may be able to give you some instructions.

Attention! You should submit a ticket from the account where the problem occurred.

Other guides

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• Top up balance in EXBO;
• Promo code activation in the game;
• Twitch Drops rewards in EXBO;
• Error when topping up in Steam;
• Error when topping up in Unitpay;
• Possibility of refunds;
• Promotions and discounts;
• Top up balance in Steam;
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• Top up balance in 4Game;
• Error when topping up in Tinkoff;
• Twitch Drops rewards in Steam;
• Twitch Drops rewards in VK Play;
• Twitch Drops rewards in 4Game.