Error when topping up in Unitpay

Error when topping up via Unitpay

Some users may encounter errors when topping up the balance in the STALCRAFT game using the Unitpay payment system. This guide will list possible errors and provide some ways to solve them.

The guide was created on the basis of the Unitpay payment system guide: Unitpay guide.

Errors when topping up via Unitpay

• Error “Temporary error on the payment system side, check the payment details and repeat the request later” — temporary error on the payment system side, check the entered details of your payment method and repeat the payment attempt;
• Error “Error on the side of the acquiring bank. Please try again in 15 minutes” — close the page completely and try again in 15 minutes;
• Error “Insufficient funds” — insufficient funds to make the payment;
• Error “This transaction is temporarily unavailable for your card. Try to pay with another card or by another method” — the payment has not been confirmed by the bank. Contact the bank directly;
• Error “Insufficient level of client identification” — the payment is not confirmed by your mobile operator. In this case, you need to contact its support service;
• Error “Card failed 3DS-authentication or rejected by the payment system” — the attempt to make a payment was rejected by the acquiring bank for one or several reasons;
• Error “Payment confirmation error occurred. Please repeat the payment in 5 minutes by confirming it with the code from SMS or push notification” — try to repeat the payment attempt in 5 minutes, be sure to check the correctness of the entered code;
• Error “Error on the side of the issuing bank. Please repeat the payment in 10 minutes” — try to make the payment again or use another payment method;
• Error “Card issuing country is not included in the list of allowed countries” — it is not possible to top up with the card of this country due to some restrictions imposed.

The above methods did not work for me

If you cannot solve the problem independently, please try to contact the support team of the Unitpay payment system for a solution of the problem or further instructions.

If the issue cannot be solved with the payment system support service, try to contact the support service of the bank you are using. You can find their contacts on the website or in the app.

If none of the support services have been able to help you with this issue, please try contacting our support centre. We may be able to give you some instructions.

Attention! You should submit a ticket from the account where the problem occurred.

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