exbo
Updated 21.11.2024 10:24
Guide

Ban for violating clause 4.1.18

Clause 4.1.18 of the licence agreement

Clause 4.1.18 of the licence agreement for all platforms has the following interpretation:

4.1. User shall not perform the following actions in relation to the Game:
4.1.18. Distribute, for commercial or non-commercial purposes, the Game or copies thereof, either by distributing physical media containing the Game or 11 by making it available on the Internet for access and/or download by certain persons or the public, without the written permission of EXBO Company. 

To read the licence agreements for each platform, click on the links below:


What do I do if I receive a ban?

If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.

For this, you will need to do the following steps:

  1. Enable two-factor authentication by app, depending on your platform.
  2. Send a ticket to our technical support and attach the filled in form to it.

Attention! Create a ticket from the account on which the character is located.


Game ban review form

Please fill in the following form and paste it into the text box of your ticket:

  1. Name of the character that is banned in the game:
  2. Name of game platform (EXBO / Steam / VK Play / 4Game):
  3. Name of the region you are playing in (RU / EU / NA / SEA):
  4. The reason for which the game ban was received:
  5. Description of the situation and your opinion about the ban:

 

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