Clause 4.1.9 of the licence agreement for all platforms has the following interpretation:
4.1. User shall not perform the following actions in relation to the Game:
4.1.9. Use the Game for any unauthorized commercial purpose, including but not limited to commercial advertisement or solicitation (such as chain letters, junk e-mail, “spam,” or other repetitive messages), or gathering or transferring Paid Content (as defined above) for sale, or exchanging Paid Content for real money.
To read the licence agreements for each platform, click on the links below:
If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.
For this, you will need to do the following steps:
Attention! Create a ticket from the account on which the character is located.
Please fill in the following form and paste it into the text box of your ticket: