Clause 4.1.12 of the licence agreement for all platforms has the following interpretation:
4.1. User shall not perform the following actions in relation to the Game:
4.1.12. Post and/or otherwise use obscene, abusive, and offensive words and phrases in the Game, including in the name of the In-Game Character (Nickname). Use the Game for posting materials or any information that is offensive, obscene, defamatory, slanderous, insulting, or degrading to the honour and dignity of other users or third parties.
To read the licence agreements for each platform, click on the links below:
If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.
For this, you will need to do the following steps:
Attention! Create a ticket from the account on which the character is located.
Please fill in the following form and paste it into the text box of your ticket: