Guide
Content of clause 4.1.14 of the licence agreement
Clause 4.1.14 of the licence agreement for all platforms has the following interpretation:
4.1. User shall not perform the following actions in relation to the Game:
4.1.14. To conceal, i.e. to keep quiet about any violation of the Agreement committed, or to be an immediate accomplice thereto. The User who discovers a violation by another User shall notify EXBO Company within the next 24 hours of discovery by contacting the Technical Support Centre or one of the authorized departments of Technical Support, describing in detail and accurately all circumstances of the violation, attaching, if necessary, evidence of guilt in the form of screenshots and/or video recordings, confirming the violation of the Agreement. If the User doubts whether an action is a violation, the User shall contact the Technical Support Centre or one of the authorized departments of the Technical Support to get the relevant explanations. In case the User witnessed the violation in the Online In-Game Chat, the User shall have a right not to apply to the Technical Support Centre or any other Technical Support departments. Instead, the User may file a complaint against another User using the functional complaint system (Right-click on the User's name in the Chat → Click on “Report”).
To read the licence agreements for each platform, click on the links below:
What do I do if I receive a ban?
If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.
For this, you will need to do the following steps:
- Enable two-factor authentication by app, depending on your platform.
- Send a ticket to our technical support and attach the filled in form to it.
Attention! Create a ticket from the account on which the character is located.
Game ban review form
Please fill in the following form and paste it into the text box of your ticket:
- Name of the character that is banned in the game:
- Name of game platform (EXBO / Steam / VK Play / 4Game):
- Name of the region you are playing in (RU / EU / NA / SEA):
- The reason for which the game ban was received:
- Description of the situation and your opinion about the ban:
Other guides
- Ban for violating clause 4.1.1
- Ban for violating clause 4.1.2
- Ban for violating clause 4.1.3
- Ban for violating clause 4.1.4
- Ban for violating clause 4.1.5
- Ban for violating clause 4.1.6
- Ban for violating clause 4.1.7
- Ban for violating clause 4.1.8
- Ban for violating clause 4.1.9
- Ban for violating clause 4.1.10
- Ban for violating clause 4.1.11
- Ban for violating clause 4.1.12
- Ban for violating clause 4.1.13
- Ban for violating clause 4.1.15
- Ban for violating clause 4.1.16
- Ban for violating clause 4.1.17
- Ban for violating clause 4.1.18
- Ban for violating clause 4.1.19
- In-game chat access banned