Ban for violating clause 4.1.7

Clause 4.1.7 of the licence agreement

Clause 4.1.7 of the licence agreement for all platforms has the following interpretation:

4.1. User shall not perform the following actions in relation to the Game:
4.1.7. Post any kind of content that is abusive, threatening, obscene, slanderous, pornographic, as well as content that is prohibited by the applicable law and/or violates the rights of others, or that impersonates another person.

To read the licence agreements for each platform, click on the links below:

What do I do if I receive a ban?

If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.

For this, you will need to do the following steps:

  1. Enable two-factor authentication by app, depending on your platform.
  2. Send a ticket to our technical support and attach the filled in form to it.

Attention! Create a ticket from the account on which the character is located.

Game ban review form

Please fill in the following form and paste it into the text box of your ticket:

  1. Name of the character that is banned in the game:
  2. Name of game platform (EXBO / Steam / VK Play / 4Game):
  3. Name of the region you are playing in (RU / EU / NA / SEA):
  4. The reason for which the game ban was received:
  5. Description of the situation and your opinion about the ban:


Other guides