Guide
Clause 4.1.3 of the licence agreement
Clause 4.1.3 of the licence agreement for all platforms has the following interpretation:
4.1. User shall not perform the following actions in relation to the Game:
4.1.3. Exploit design errors, bugs, and any other technical errors of the Game in any form or means. The User who detects such errors in the Game must stop using them and notify EXBO Company within the next 24 hours after their detection by contacting the Technical Support Centre or one of the authorized departments of Technical Support, stating in detail and truthfully all the circumstances of their detection and use, as well as performing all actions offered in the Technical Support Centre or authorized departments of Technical Support. If the User has any doubts about whether the functioning of any particular in-game process or object is currently functioning correctly, or there are anomalies, deviations, or errors in its operation, the User shall suspend the use of such process or object and contact the Technical Support Centre or one of the authorized Technical Support departments to obtain the relevant explanations.
To read the licence agreements for each platform, click on the links below:
What do I do if I receive a ban?
If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our Technical Support Centre.
For this, you will need to do the following steps:
- Enable two-factor authentication by app, depending on your platform.
- Send a ticket to our technical support and attach the filled in form to it.
Attention! Create a ticket from the account on which the character is located.
Game ban review form
Please fill in the following form and paste it into the text box of your ticket:
- Name of the character that is banned in the game:
- Name of game platform (EXBO / Steam / VK Play / 4Game):
- Name of the region you are playing in (RU / EU / NA / SEA):
- The reason for which the game ban was received:
- Description of the situation and your opinion about the ban:
Other guides
- Ban for violating clause 4.1.1
- Ban for violating clause 4.1.2
- Ban for violating clause 4.1.4
- Ban for violating clause 4.1.5
- Ban for violating clause 4.1.6
- Ban for violating clause 4.1.7
- Ban for violating clause 4.1.8
- Ban for violating clause 4.1.9
- Ban for violating clause 4.1.10
- Ban for violating clause 4.1.11
- Ban for violating clause 4.1.12
- Ban for violating clause 4.1.13
- Ban for violating clause 4.1.14
- Ban for violating clause 4.1.15
- Ban for violating clause 4.1.16
- Ban for violating clause 4.1.17
- Ban for violating clause 4.1.18
- Ban for violating clause 4.1.19
- In-game chat access banned