Guide
Table of Contents
Filing a complaint against a support staff member
Complaints against EXBO support staff can be filed by sending a letter to [email protected]. The term of complaint processing is 30 working days.
The following reasons are not grounds for complaining about EXBO support staff:
- Getting banned in the STALCRAFT: X game for any reason;
- Refusal to review a ban received in the STALCRAFT: X game;
- Problems with the distribution system or balance in the STALCRAFT: X game;
- Long wait for a response from the department staff.
You need to attach to your letter the filled in form, located in the section below.
Form to submit a complaint on a support worker
- Name of your character:
- Number of the staff member who committed the violation:
- The platform you play on:
- The region you play on:
- Date and time when the violation occurred:
- The Time Zone where you are located:
- Description of the violation:
- Proofs of guilt (Screenshots/Video):
Please upload the videos to the YouTube platform or any disc, and send us only links to it. When uploading them, set link access. Do not make them public in any way.
We would like to remind you that our game is available on EXBO, Steam, VK Play, 4game platforms.
In addition, our game is available on the regions Russia, Europe, North America, Southeast Asia.