Complaint about a support worker

How to file a complaint against a support staff member?

Complaints against EXBO support staff can be filed by sending a letter to [email protected]. The term of complaint processing is 30 working days.

The following reasons are not grounds for complaining about EXBO support staff:

• Getting banned in the STALCRAFT game for any reason;
• Refusal to review a ban received in the STALCRAFT game;
• Problems with the distribution system or balance in the STALCRAFT game;
• Long wait for a response from the department staff.

You need to attach to your letter the filled in form, located in the section below.

Form for filing a complaint against a support worker

1. Name of your character:
2. Number of the staff member who committed the violation:
3. The platform you play on (EXBO/Steam/VK Play/4Game):
4. The region you play on (RU/EU/NA/SEA):
5. Date and time when the violation occurred:
6. The Time Zone where you are located:
7. Description of the violation:
8. Proofs of guilt (Screenshots/Video):

Other guides

• Complaint about in-game violation;
• Reviewing an in-game ban;
• Complaint about a moderator;
• Complaint about a security worker.