Reviewing an in-game ban

Conditions for reviewing in-game bans

You have the right to request a review of any in-game ban, excluding:

  • Bans for using external software.
  • Bans for violating point 4.2.2 of the Licensing Agreement.

You can make a request to our Technical Support Center, using a special form. Copy and paste the form and fill it in, then send it to us.

Form for requesting a review

1. Your account login, email address, or ID number:

2. Platform type (EXBO, Steam, VK Play, 4Game):

3. Play region (RU, EU, NA, SEA):

4. The name of your game character:

5. The date and time of the ban:

6. The reason why the game ban was obtained:

7. Description of the situation and your opinion about the ban::