Reviewing an in-game ban

Conditions for game ban review

You have the right to request a review of any game ban, except for a ban for violating clause 4.1.1 of the current licence agreement (third-party software and/or file replacements).

Click on the links to read the licence agreements depending on the platform:

Requests for ban review are submitted by creating a ticket to our support centre.

In the text field of the ticket, attach the filled in form, located in the section below.

Form to apply for a ban review

  1. Name of the character who got banned:
  2. The region you play on:
  3. The reason for which the game ban was issued:
  4. Description of the situation and your opinion about the ban:

Our game is available on the regions Russia, Europe, North America, Southeast Asia.


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