Guide
Table of Contents
Conditions for game ban review
You have the right to request a review of any game ban, except for a ban for violating clause 4.1.1 of the current licence agreement (third-party software and/or file replacements).
Click on the links to read the licence agreements depending on the platform:
Requests for ban review are submitted by creating a ticket to our support centre.
In the text field of the ticket, attach the filled in form, located in the section below.
Form to apply for a ban review
- Name of the character who got banned:
- The region you play on:
- The reason for which the game ban was issued:
- Description of the situation and your opinion about the ban:
Our game is available on the regions Russia, Europe, North America, Southeast Asia.