Complaint about in-game violation

What complaints can be accepted by the support team?

Our support team accepts all complaints, except the following ones:

• Complaints about violations committed in game chat;
• Complaints about the use of third-party software (clause 4.1.1).

You can submit the above complaints using the functionality:

• Filing a complaint on chat violation;
• Filing a complaint on a cheater.

Other types of complaints you can send by creating a ticket to our support centre. In the text box of the ticket, attach the filled in form, located in the section below.

Form for filing a complaint against a player

1. Name of the character you are playing on:
2. Name of the player who violated the rules:
3. The platform you play on (EXBO/Steam/VK Play/4Game):
4. The region you play on (RU/EU/NA/SEA):
5. Date and time when the violation occurred:
6. The Time Zone where you are located:
7. Description of the violation:
8. Proofs of guilt (Screenshots/Video):

We ask you to upload videos to YouTube or any drive and only send us links to them. When uploading them, give them link access. Under no circumstances leave them public.

Other guides

• Reviewing an in-game ban;
• Complaint about a support worker;
• Complaint about a moderator;
• Complaint about a security worker.