Guide
Table of Contents
Information on acceptance of complaints
Our support team accepts all complaints, except the following ones:
- Complaints about violations committed in game chat;
- Complaints about the use of third-party software (clause 4.1.1).
You can submit the above complaints using the functionality:
Other types of complaints you can send by creating a ticket to our support centre. In the text box of the ticket, attach the filled in form, located in the section below.
All complaints are made in an anonymous format. Support staff will not disclose information about the sender of a complaint to anyone else. Your privacy is our top priority.
Form for filing a complaint against a player
- Name of the character you are playing on:
- Name of the player who violated the rules:
- The platform you play on:
- The region you play on:
- Date and time when the violation occurred:
- Description of the violation:
- Proofs of guilt (Screenshots/Video):
We ask you to upload videos to YouTube or any drive and only send us links to them. When uploading them, give them link access. Under no circumstances leave them public.
We would like to remind you that our game is available on EXBO, Steam, VK Play, 4game platforms.
In addition, our game is available on the regions Russia, Europe, North America, Southeast Asia.