Guide
Content of clause 4.1.10 of the licence agreement
Clause 4.1.10 of the licence agreement for all platforms has the following interpretation:
4.1. User shall not perform the following actions in relation to the Game:
4.1.10. Use the Technical Support improperly, including sending false, abusive, advertising, or similar tickets and/or messages, as well as disseminating messages received from the Technical Support staff.
To read the licence agreements for each platform, click on the links below:
What do I do if I receive a ban?
If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.
For this, you will need to do the following steps:
- Enable two-factor authentication by app, depending on your platform.
- Send a ticket to our technical support and attach the filled in form to it.
Attention! Create a ticket from the account on which the character is located.
Game ban review form
Please fill in the following form and paste it into the text box of your ticket:
- Name of the character that is banned in the game:
- Name of game platform (EXBO / Steam / VK Play / 4Game):
- Name of the region you are playing in (RU / EU / NA / SEA):
- The reason for which the game ban was received:
- Description of the situation and your opinion about the ban:
Other guides
- Ban for violating clause 4.1.1
- Ban for violating clause 4.1.2
- Ban for violating clause 4.1.3
- Ban for violating clause 4.1.4
- Ban for violating clause 4.1.5
- Ban for violating clause 4.1.6
- Ban for violating clause 4.1.7
- Ban for violating clause 4.1.8
- Ban for violating clause 4.1.9
- Ban for violating clause 4.1.11
- Ban for violating clause 4.1.12
- Ban for violating clause 4.1.13
- Ban for violating clause 4.1.14
- Ban for violating clause 4.1.15
- Ban for violating clause 4.1.16
- Ban for violating clause 4.1.17
- Ban for violating clause 4.1.18
- Ban for violating clause 4.1.19
- In-game chat access banned