Guide
Contents
If your account has been hacked, we recommend following the steps below to secure it and prevent similar incidents in the future.
Attackers can often obtain account data through phishing websites, malware, and similar methods. We strongly advise you never to click suspicious links, download files from untrusted websites, or share your account details with anyone.
Account Security
If you still have access to your account, we recommend taking the following steps:
1. Change your password.
We recommend using a strong password containing uppercase and lowercase letters, numbers, and special characters. You should also change your password at least once every six months.
2. Enable all available security options depending on the platform.
Reinstalling Windows
If your account was hacked after installing third-party software or entering a command in PowerShell, we strongly recommend reinstalling your operating system.
This guide will help you install Windows:
Terminating Active Sessions
1. Log in to our official website using the needed account.
2. Go to your profile.
3. Open Activity Log and terminate all active sessions on the website and in the launcher.
Lost access to your account
If you are unable to recover your EXBO account after it has been hacked, we recommend reading the «E-mail access lost» guide and following the instructions provided there.
Unfortunately, if an account on another platform, such as Steam, has been hacked, we cannot help you recover access to it. You will need to contact the support team for that platform directly.
Missing Characters
If you notice that characters are gone after a hack, you can restore them. To do so, carefully read the «game character was deleted» guide and follow the instructions provided there.
Missing Items
If your account has been hacked, only personal equipment items that were disassembled at the «Mechanic» NPC, sold to the «Zen» NPC in exchange for seasonal currency, or deleted are eligible for a return.
Equipment items include only personal backpacks, containers, weapons, suits, attachments, as well as styles and motifs — equipment parts are not considered equipment items.
If any personal items are missing, please check the trash tab for them.
If barter resources, hideout items, or artifacts are missing, try contacting all buyers available to you. Items sold for seasonal currency, such as armor or weapon parts, modules, camouflages, and separate in-game items, can be found at the «Zen» NPC.
Sold items can be bought back, but this must be done specifically from the NPC to whom they were sold, and you must also have a sufficient amount of currency.
To submit a request to recover items after a hack, please create a support ticket through our support center, specifying the names of your equipment.
You must create this type of request from the account that contains the character with the missing items that meet the criteria listed above.
Report a hacker
You can submit a complaint by creating a ticket through our support center. Please attach the completed form, located in the section below.
All complaints are submitted anonymously. Support staff will not disclose information about the submitter of any complaint to anyone else. Your privacy is our top priority.
If you do not know the name of the hacker, our team can accept any information you have and forward it to the game security department for review.
We would like to notify you in advance that the outcome of the complaints will not be announced.
Player report form
- Name of character you are playing on:
- Name of player who committed the violation:
- Platform you are playing on:
- Region you are playing on:
- Date and time when the violation was detected:
- Description of the violation:
- Materials proving player's guilt:
We ask you to upload videos to YouTube or any drive and only send us links to them. When uploading them, give them link access. Under no circumstances leave them public.
We would like to remind you that our game is available on EXBO, Steam, VK Play, 4game, Epic Games platforms.
In addition, our game is available on the regions Russia, Europe, North America, Southeast Asia, Northeast Asia.