Game character was deleted

What should I do if I deleted a character?

We can restore a deleted character if necessary.

In order to do this, you will need to perform the following steps:

1. Change the password on the account to a more complex one and end all authorisation sessions.
2. Enable two-factor authentication by application, depending on the platform.
3. Send a ticket to our support team and attach the filled form to it.

An intruder deleted the character

In this situation, we can restore the deleted character too.

In order to do this, you will need to do the following steps:

1. Check the operating system using the Malwarebytes application.
2. Change the password on the account to a more complex one and end all authorisation sessions.
3. Enable two-factor authentication, depending on the platform.
4. Protect your email by connecting all available security components on it.
5. Send a ticket to our support team and attach the filled form to it.

Form to restore a deleted character

1. Name of deleted character:
2. Platform you are playing on: 
3. Region of game a character was in:
4. Circumstances under which character was deleted:

Attention! This kind of ticket must be created from the account from which the character was deleted.

We would like to remind you that our game is available on EXBO, Steam, VK Play, 4game, Epic Games platforms.

In addition, our game is available on the regions Russia, Europe, North America, Southeast Asia, Northeast Asia.

Other guides

• Ensuring EXBO protection;
• Game character stolen;
• E-mail access lost;
• Mobile authenticator lost;
• Management of Security Code.